About NeatStays

Guests at Heart,
Professionals
by Trade.

NeatStays AirBnb cleaning team working together

Built on Relationships

"We're proud to support 10+ property management companies across Auckland, allowing them to focus on their guests, their growth, and the bigger picture."

People First: Guests and Team

"A team that feels cared for delivers care — and that shows in every property we service."

Before we at NeatStays were hosts, we were travelers. We know from experience that the best stays feel personal.

From a small house in the middle of Tuscany where Einstein once stayed, to a room near the old sniper alley in Mostar, to a duplex penthouse in London: We've experienced what it means to truly arrive somewhere.

Those experiences taught us the details matter. The linen, the toiletries on the shelf, the scent of a clean room. These are the things guests remember. We bring that traveller's perspective into every property we care for.

Built on Relationships

"We’re proud to support 10+ property management companies across Auckland, allowing them to focus on their guests, their growth, and the bigger picture."

People First: Guests and Team Alike

"A team that feels cared for delivers care — and that shows in every property we service."

Meet The Team

Professionals at
Every Step

Every NeatStays team member is thoroughly vetted before setting foot in your property.

All staff undergo comprehensive background and police record checks. Any non-New Zealand staff are verified for valid work authorisation so you can host with complete confidence.

Housekeepers

The heart of every clean. Our trained housekeeping team delivers consistent, hotel-grade results on every turnover.

Handyman Team

Repairs & maintenance handled on your behalf. Small fixes before they become big problems.

Case Managers

Former Airbnb case managers on the team: we know exactly how disputes are assessed and how to protect your listing.

Airbnb Superhosts

Hosting expertise built in. We prepare your property the way a Superhost would, because some of us are.

Photographers

Real estate & listing photos that convert browsers into bookings. First impressions start before check-in.

Inspection Team

Every issue logged, photographed, and followed up in detailed AI reports reviewed by experienced eyes, meaning there's always evidence to back your claim.

YOU'RE IN SAFE HANDS

Outsource and Focus on What Drives
Your Success

We Handle the Hard Stuff

Recruitment, training, compliance, payroll: it's all on us. You focus on growing your portfolio, we'll take care of the rest.

Full Transparency After Every Clean

We inspect your property on every visit and send you a detailed report. We also integrate with your existing property management software at no additional cost for portfolios of five or more properties.

A Dedicated Team That Truly Understands Airbnb

Your account manager handles everything: cleaning coordination, maintenance referrals, and even Airbnb dispute support. Our team includes former Airbnb case managers and Superhosts, so we know how the platform works from every angle.

Flexible by Design

Last-minute booking? Late checkout? Early check-in? We work around your schedule, not the other way around. Just give us a heads-up before we start our day and we'll make it happen at no extra charge.

A Decade of Expertise, Not Guesswork

With over 10 years in short-term rental cleaning, we know what hosts need, what guests notice, and how to get it right every time.

Fully Insured, Always

You're in safe hands. Our full insurance coverage means you never have to second-guess your exposure. We stand behind every clean so guest complaints are rare, but when they happen, we're ready.

who we are

Our Story

Our journey in Auckland's short-term rental industry began in 2013, helping property owners manage their Airbnb listings at a time when the market was still finding its feet.

It didn't take long to notice a significant gap. Finding cleaners who truly understood the Airbnb world was incredibly difficult and it went far beyond the clean itself.

Short-term rental cleaning demands a different mindset entirely: the flexibility to accommodate last-minute schedule changes, the professionalism to handle complaints with ownership and grace, and the reliability to show up when it matters most. The cleaning companies available at the time simply weren't built for it.

That gap became the foundation for everything we've built since.

what we do

Our Mission

When we built this team, we kept three groups in mind: the hosts who trust us with their homes, the guests who deserve a perfect stay, and our housekeepers who are the backbone of everything we do.

Some have been with us since the very beginning. To us, they're not just clients. They're partners, and in many cases, friends. Our retention rate speaks for itself.

We know firsthand that work-life balance matters, and it shapes the way we treat our team. We support our staff through the realities of life with families, making sure the people behind every clean feel genuinely valued.

It is our mission to keep raising the standard of Airbnb services in Auckland, while giving back to our community and genuinely supporting the people on our team.

Guests at Heart, Professionals by Trade.

Professionals atEvery Step